RichCall.

Seamless integration with contact center software and IP PBX

RichCall is not just another "browser-to-browser video chat". It does not simply connect website visitors with video chat channel agents, though it can do it as well.

Instead, RichCall leverages your existing contact center operations, workflows and apps to:

route and queue video chat requests,
handle video chat interactions,
measure customer satisfaction and agent performance.

Only by integrating closely with the contact center software can unique business benefits be obtained:

BLENDED AGENTS - your agents receive both phone calls and video chat sessions, all distributed by the same contact center app,
OMNI-CHANNEL COMPLIANCE - the video chat sessions are supplemented with contextual data which allows to identify the customer,
UNIFIED TOOLS - for recording, reporting, WFM/WFO.

Web-collaboration powered by WebRTC and in-house expertise

RichCall leverages WebRTC technologies to provide high quality communications supported by real-time network adjustments, without the need for plugins.

The built-in STUN/TURN-servers allow RichCall to easily cope with NAT and firewalls.

Combined with in-house developed features such as video-conferencing, interaction recording and content-sharing (co-browsing, text chat, app sharing, snipping tool and more), RichCall offers your customers an unforgettable web-collaboration experience.

With RichCall, your customers can interact with you using:

desktop and mobile browsers,
iOS and Android apps,
on-premises video kiosks.

Even phone-initiated customer engagements can be escalated to video chat sessions 'on-the-fly'.

Download the RichCall Datasheet